About us

Ain Al-Raqqa is a digital services platform where residents can report service problems precisely, with a photo and a map location, and follow how they are handled step by step. It also offers the price list, a guide to procedures and public announcements.

• Service reports (roads, water, electricity, cleaning, public safety and more) with an exact location.
• A tracking code for every report, showing its status and the department in charge.
• The price list for basic goods and reporting of market violations.
• A simple guide to procedures, required documents and fees.
• Public announcements and alerts for the city and its districts.

• Transparency: report statuses are public, without any personal data.
• Privacy: only authorised staff can see the reporter's details. Read our privacy policy.
• Responsibility: false or malicious reports hurt everyone, so please be accurate.

Have a suggestion or feedback? We'd like to hear it on the contact page.