Help: how to use Ain Al-Raqqa

Report a problem

For public problems in the city: roads, water, power, sewage, cleanliness and more. No account needed.

1. 1Press “Report an issue” and enter your name and phone (never shown to anyone).
2. 2Choose the type and write a short description, or record a voice note instead.
3. 3Pin the place on the map and add a photo if you can.
4. 4Send it and keep the report code to follow it.

The report goes to the right office automatically; you don't need to know which one.

Follow your report

See every step until your report is fixed, then rate the service.

1. 1Open “Track reports” and type your report code.
2. 2Press “Notify me” to get phone notifications when the status changes.

Your “My services” account

One account for all your dealings with city offices. Just your email: no password.

1. 1Press “My services”, then “Create account”.
2. 2Enter your name, surname, email, national ID (11 digits) and phone, and accept how your data is kept.
3. 3You'll get a 6-digit code by email. Type it and your account is ready.
4. 4Each time you sign in later: type your email, then the code you receive.

No code? Check your spam folder, or ask for a new one after a minute.

Verify your identity

A one-time step that protects you: a staff member checks the account is really yours before your first request, so nobody can send requests in your name.

1. 1In your account, open “Verify identity”.
2. 2Upload a clear photo of the front, then the back of your ID card (photo or PDF).
3. 3Press “Send for verification”. You'll get the answer by email within working days.

The images are encrypted and seen only by the staff member doing the check.

Send a request to an office

Once verified you can send: civil status (birth, marriage, death, family record…), vehicle or property registration, or any request to any office.

1. 1In “My services”, choose the type of request.
2. 2Fill in the fields and details, then press “Send request”.
3. 3On the request page, attach your papers (PDF or images up to 4 MB) and message the office if needed.
4. 4Follow the status: sent → in review → information needed → approved or completed.

Print the request receipt (PDF): its QR code lets an office check your request.

Business account (shops and companies)

For shop and company owners: register your business once, then send licence, renewal, sign permit, health certificate and inspection requests in its name.

1. 1First open your personal account and verify your ID (a business always belongs to a real person).
2. 2Open “My businesses” and fill in: name, activity, commercial registration number, licence, address and phone.
3. 3Press “Send for review”. You'll be told when staff verify it.
4. 4Choose “Business services” in “My services” and pick your business to send its request.

My dashboard: family, vehicles, property, documents

Save your details once so requests fill themselves in, and get reminded before your documents expire.

1. 1“Family”: add your spouse, children and parents.
2. 2“Vehicles” and “Properties”: save them, then press “Request for this…” and the form fills itself.
3. 3“Documents”: add your ID, passport and licence with expiry dates; you're reminded 30 days before.

Notifications and updates

Every update on your requests reaches your email and the Notifications page; add Telegram and phone notifications to get them faster.

1. 1On your dashboard, find the “Get updates instantly” card.
2. 2Press “Connect Telegram”, then “Start” in the bot.
3. 3Or press “Request updates on this device” and allow notifications.

On iPhone, add the site to your Home Screen first (Share → Add to Home Screen).

Book an appointment

Book your turn at the office instead of queueing, and come at your time.

1. 1Open “Book an appointment” and choose the procedure.
2. 2Pick the day and time and enter your details (filled in for you when signed in).
3. 3Keep the booking code and show it when you arrive. Your bookings are under “Appointments”.

City information

Everything to know before a procedure, or in an emergency.

1. 1“Services guide”: required papers, official fees and time for each procedure, with search.
2. 2“Price list”: official prices of basic goods, and a button to report a violation.
3. 3“Power & water”: service status in each area.
4. 4“Alerts” and “Emergency”: official announcements, emergency numbers and facilities.

Any amount beyond the official fees is illegal: pay only at approved desks, against a receipt.

Contact and community

Other ways to reach offices and take part in city life.

1. 1“Ask an office”: send a question to any office and get the answer.
2. 2“Lost & found”: post something you lost or found.
3. 3“Have your say”: vote in polls and earn badges.
4. 4“Assistant”: a button at the bottom of the page that answers your questions right away.

Your data and safety

Your national ID and documents are encrypted, and only the office handling your request sees it. You can download your data or delete your account any time.

1. 1No staff member will ever ask for your sign-in code. Anyone who does is a scammer.
2. 2Make sure the address bar shows ainalraqqa.com.
3. 3Sign out if you used a shared device.